500+ users. 700+ tickets. Here is what a ServiceNow queue teaches you about AI adoption that no course will.
After years in a help desk queue, you learn exactly how and why people resist new technology. That knowledge is […]
Personal Reflection
AI in Our Schools: My Honest Take
As someone who spent 20+ years in IT technical support and has now transitioned into AI Enablement, I see real
“The Training Gap Is Real. Here Is How to Close It.”
Career Reframe A training gap is the distance between the skills employees have and the skills their job now requires.
Professional
Why IT Support People Make the Best AI Trainers
You already know how to explain something technical to someone who does not want to hear it. That is the