500+ users. 700+ tickets. Here is what a ServiceNow queue teaches you about AI adoption that no course will.
After years in a help desk queue, you learn exactly how and why people resist new technology. That knowledge is […]
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Professional LinkedIn Article
“The Training Gap Is Real. Here Is How to Close It.”
Career Reframe A training gap is the distance between the skills employees have and the skills their job now requires.
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Why IT Support People Make the Best AI Trainers
You already know how to explain something technical to someone who does not want to hear it. That is the
The Help Desk Was Always AI Enablement (We Just Didn’t Call It That)”
We Just Didn’t Call It That For 20+ years, I have helped people use technology they did not understand. The
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Proud to Live in an America That Lets You Start Over. Twice.
I was unemployed in 2024. I’m unemployed again in 2026. I used to think that sentence was supposed to embarrass
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I Did Not Pivot. I Finally Aimed at the Right Thing.
Twenty years ago, I was the person people called when their laptop stopped working. Not because it was my dream.